TERMS & CONDITIONS

English

Terms and conditions apply.

Before using Jeeves (HK) Limited products and services, which we will provide with a high level of care, please note below the limitations, exclusions and conditions we ask you to accept.

1. Liability

We cannot accept any liability for any pre-existing faults. These include, but are not limited to, holes, set stains, scratches, abrasions, loose or fragile trim, manufacturing faults, incorrect care labelling, and the like.

We will not be liable for shrinkage, texture change, colour fastness, or any other damage resulting from a cleaning or restoration process. We cannot guarantee resizing. We are not liable for damage arising from an attempt to restore a shrunken item.

We will not be liable for repairs, redesign or measurements. Those additional services are undertaken at your risk.

We are not a storage service. We will not be liable for storage-related damage, including mould, oxidisation or stains, whether arising at our premises or in your own storage.

2. Payments

When visiting our shops, full payment will be taken at drop-off.

For any item or items requiring further inspection by our team, we will provide a cost. We will then require full payment prior to processing.

When using our collection and delivery service, we will send an invoice to you. The invoice needs to be settled in full prior to our scheduling delivery.

When using our consultancy services, in store or via the collection and delivery service, the consultancy payment will be required prior to inspection. If the item can be processed, we will deduct the consultancy payment from the final invoice.

3. Duty of care

We employ best practice, have highly skilled experts, and apply appropriate measures to safely clean and process your items.

Despite this, we are unable to guarantee that every stain will be successfully removed. Where there is a possibility of introducing damage, we ask that you complete an Owner’s Risk form before we proceed.

Our liability for accidental loss or damage of an item is limited to five times the stated cleaning cost for standard items, two times the stated cleaning cost for bridal wear, and two times the stated restoration cost for restoration, as set out on our invoice.

We reserve the right to decline cleaning or restoring any item if we reasonably believe that it is likely to be damaged by normal cleaning processes, or that it cannot be restored due to its age, condition or other factors.

4. Claims period

Any claim must be raised within 30 days after the goods are ready for collection. The original Jeeves invoice and all original Jeeves packaging must be kept and produced. No claim will be entertained after this period, or without the original invoice and packaging. We will not be liable for deterioration of the surface or texture of leather or suede after 30 days, nor for storage-related damage or damage from ordinary use.

5. Uncollected items

We will keep items ready for collection for 30 days after the original ready date. After that, we reserve the right to pass the goods on to charity or to charge for storage. We accept no liability for deterioration of an item while it remains uncollected.

6. Consultancy fees

Items such as, but not limited to, leather, suede, handbags and shoes will be assessed for suitability to process. A fee of HK$200.00 is payable upfront and will be deducted from the final invoice.

Kindly note: if there is any discrepancy between the English and Chinese versions of the terms and conditions above, the English version shall always prevail.