TERMS AND CONDITIONS APPLY

• The Client is solely responsible for any pre-existing faults, damages, holes, set stains, scratches, loose beads and trimmings on his/her article. Jeeves will not be responsible for any of these pre-existing faults.
• Effective 15/08/2024, all services at our retail locations must be prepaid. All Collection & Delivery Services or any services by the Jeeves Concierge must be paid on or before the ready date or the scheduled delivery date on the client’s invoice, and the client will be auto-charged accordingly.
• Jeeves does not guarantee stain removal, Jeeves will always try and treat stains with the concern for the structural integrity of the fabric as a priority.
• Jeeves will not be held liable for shrinkage, texture change, fastness of colour, or any damage resulting from a cleaning or restoration process. In the case of loss or damage as a result of an accident (including but not limited to accidental loss or damage of an article during delivery or storage).
• Jeeves will only be liable for up to five times the cost of cleaning of the article, two times the cost of cleaning for bridal wear or two times the cost of restoration, as set out on Jeeves invoices.
• Jeeves reserves the right to decline cleaning or restoring any article if it reasonably believes that it is liable to be damaged from normal cleaning processes or cannot be restored due to its age and condition.
• Jeeves will not be held liable for any client’s personal storage-related damages, such as mould, oxidisation, or stains, that appear on garments, bags, shoes, wallets, or any articles cleaned or restored.
• Jeeves shall not assume any liability for additional services, including but not limited to repairs, re-design, or measurements made. The Client acknowledges and accepts that the choice and implementation of additional services are undertaken at their own risk, and they shall be solely responsible.
• Jeeves’ liability in relation to any accidental loss or damage to an article shall be limited to five times the cost of cleaning that article as set out on Jeeves’ invoices.

STORAGE POLICY

• Jeeves offers complimentary storage of all uncollected items for up to two months from the ready date on all invoices.
• If your items are not collected after six months, they may be donated to charities we partner with without prior notice. We suggest all clients collect their items as soon as possible or contact our team.
• At Jeeves’ complete discretion, if any items remain uncollected after three months, Jeeves may suggest re-processing / re-cleaning them at the Client’s full expense.
• As Jeeves is not an official storage service. Jeeves will not be held liable for any storage-related damages at our facilities, such as mould, oxidisation, or stains, appearing on garments, bags, shoes, wallets, or any articles after one month of storage.
•  Jeeves will charge clients a storage fee of HK$100.00 per item per month for any item that is uncollected after the complimentary period which is two months after the ready date.

LEATHER/ SUEDE ITEMS

• If a leather/suede item cannot be cleaned a 10% consultancy and processing fee may be charged upon collecting the article.
• Jeeves will not be held liable for any deterioration of the surface or texture after a 30-day period, and any storage-related damage or general use will also not be covered for Leather/suede items.

CLIENT SATISFACTION PERIOD

The client satisfaction period is 30 days from the “ready by” date of the invoice. The original Jeeves invoice and packaging must be included for any consideration.

Kindly note:  If there is any discrepancy between the English and Chinese version of the Terms and Conditions above, the English version shall always prevail.