TERMS AND CONDITIONS APPLY

• The Client is solely responsible for any pre-existing faults, damages, holes, set stains, loose beads and trimmings on his/her article. Jeeves (HK) Ltd will not be responsible for any of these pre-existing faults.
• Jeeves (HK) Ltd will not be held liable for shrinkage, fastness of colour, or any damage resulting from a cleaning process. In the case of loss or damage as a result of an accident. Jeeves HK will only be liable for up to five times the cost of cleaning of the article.

STORAGE POLICY

Jeeves (HK) Limited offers complimentary storage of any prepaid items for one month. If items are overdue on the ready date, a storage fee will be charged according to our existing rates. If your items are not collected after six months, your items will be donated to charities that we partner with.

LEATHER/ SUEDE ITEMS

In the event, a leather/suede/ item cannot be cleaned a 10% consultancy fee will be charged upon collecting the article.

CLIENT SATISFACTION PERIOD

Client satisfaction period is 30 days from the “ready by” date of the invoice. The original Jeeves invoice and packaging must be included for any consideration.